Trust centre
Return and Refund Policy
Artistan provides digital memberships and services; no physical goods are returned.
Refund eligibility
Contact us if you were charged more than once for the same checkout, paid accidentally and did not receive access, were charged after a confirmed cancellation, or could not access purchased digital content because of an Artistan delivery issue.
Fraud and disputed transactions
Fraudulent, unauthorized, disputed, reversed, or chargeback-related transactions may lead to access suspension while Artistan, Safepay, and any relevant financial institution review the case.
Non-refundable cases
Completed membership periods, voluntary change of mind after accessing paid content, dissatisfaction with creator style where benefits were delivered, policy violations, and off-platform creator promises are generally not refundable.
How to request a refund
Email azanahmed376@gmail.com with your account email, transaction reference, payment date, amount, creator name, and reason. Never send card numbers, PINs, passwords, or one-time passwords.
Review and timing
We review requests against payment, subscription, delivery, and access records. We usually review refund requests within 5 business days. Approved refunds are returned through the original payment method where supported by the provider and may take additional provider or bank processing time.
Creator services
Where a creator controls the supplied membership benefit, Artistan may consult the creator before deciding a request. This does not limit rights that cannot legally be excluded.